Version of 1 August 2019
PaanZEE, in its capacity as owner, operator and/or manager of the parking facility located at Zeeweg 8 1901 NZ in Castricum, respects your privacy and, in this privacy statement, describes how it ensures that you can exercise your rights with regard to the privacy of your personal data. We need to process personal data in order to perform our business activities. We do this in accordance with the applicable legislation, including the General Data Protection Regulation (GDPR). We do everything possible in this regard to handle your data carefully and securely.
The privacy statement applies to any physical presence at or around the aforementioned parking facility, website visits (www.PaanZEE.nl), transactions, activities & services (including the use of any WiFi offered by PaanZEE), communications and agreements in which PaanZEE is in any way involved.
WHY DO WE COLLECT AND PROCESS YOUR PERSONAL DATA?
In order to provide you with the best possible service, we use your personal data to perform agreements, carry out transactions and deliver services, for relationship management, product and service development, communications, determining strategy and policy and, if necessary, when there is illegal and/or objectionable conduct.
WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
We only make your personal data available to third parties that are involved in our business activities and we will never provide your data to other third parties without your prior permission. We have entered into processing agreements with those third parties involved in our business activities to ensure a comparable level of security and confidentiality for your data. We may share your personal data with a third party (such as the competent authority) when legally obliged to do so or in the context of legal proceedings.
Under the agreement we have with you, we may also share personal data with an organisation to which we are going to or intend to sell or transfer our company, rights or obligations (or with which we are negotiating the sale or transfer thereof). Upon the definitive transfer or sale, the recipient of those personal data may then use these data in the same way we do.
HOW DO WE USE YOUR PERSONAL DATA?
We use your personal data only for the purposes for which they are collected and, where applicable, to meet legal obligations. We use your personal data for the following purposes:
Performance of agreements: We process your personal data to provide you with the services of your choice.
Customer service: We use your data to support your use of our services. This includes the use of personal data to identify problems with products, remedy incorrect transactions, and to provide other customer support-related services.
Customer contact and communication: We use your data to communicate with you about our services via email, text messages or other electronic media. This enables you to receive invoices from us and allows us to communicate with you to confirm your account, resolve problems and send you product-related information (e.g. expiry of subscriptions).
Marketing: We would like to be able to contact you via email to inform you about our products and services. We do this through marketing communications, such as the distribution of newsletters. We would also like to be able to contact you in the context of market research, such as a survey. We only do this with your explicit consent, and you retain the right to unsubscribe from receiving this type of information at any time. Online, in your personal account, you can directly change the settings to suit your preferences or you can unsubscribe from this service.
Execution of general business processes and management reporting: For example, we process your data for management reports, audits and other administrative purposes.
Legal obligations: We process your information in order to comply with legitimate requests from competent authorities (e.g. police / judicial authorities).
WHAT RIGHTS DO YOU HAVE?
You have the right to have access to and to receive confirmation of the processing of your data. To the extent that the processing of your personal data is no longer necessary for the purposes for which they were collected, you have the right to withdraw your consent to the data processing, to object to the processing of your personal data by PaanZEE and/or to request that your personal data be rectified or erased. You also have the right to have your data transferred.
You can view and edit your personal data directly via your personal account. Whether and how you can view and edit these personal data depends on the products and services you use. If you cannot view, edit or delete certain personal data, if you want a copy of your personal data or if you wish to submit a request for a restriction of processing, you can contact privacy@PaanZEE.nl.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
PaanZEE only retains your personal data for as long as they are necessary for the purposes for which they were collected or used and/or as long as this is required by law. Our records, including invoices and other administrative documents and documents on which there are personal data, are kept for seven years after the end of the financial year in which the agreement/transaction/service etc. ended.
We keep all other personal data for two years after the last contact or, in the event of unlawful or objectionable conduct, two years after the incident has been dealt with under criminal law and/or to PaanZEE’s satisfaction, unless you request us to remove them earlier (whereby data in any case may not be removed before the expiry of six months after the last contact or handling of the incident).
WHICH DATA DO WE PROCESS AND RETAIN?
The moment you use (one of) the services of and/or have contact with PaanZEE in any other way, both on site and online, you share your personal data directly with PaanZEE. Your personal data may also be collected and processed through the use of cameras, among other things (but not exclusively) in the context of the licence plate registration system of the parking facility. This may include the following personal data:
• contact details (name, address, telephone number, email address and gender)
• bank account details
• credit card details
• licence plates and other vehicle data (based on with a link to the RDW) for the access registration system
• photographic material and/or camera images and further information regarding illegal or objectionable behaviour in the event of an access denial based on behaviour and/or in the context of obtaining damages
• begin and end date of a warning/access denial and/or the imposition of a fine in the context of violation(s) of PaanZEE’s General Terms and Conditions
• date and place of birth
• type of identification and document number
• location data
HOW DOES THE PaanZEE WEBSITE WORK?
This privacy statement does not apply to third-party websites that are connected through links to this website. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using them.
Our website may contain functions for social media such as Facebook, Twitter, Google+ and Pinterest, which have their own privacy statements. Make sure you read their terms and privacy statements carefully before entering your personal data; we do not accept responsibility or liability for these functions.
HOW DO WE ENSURE THE PROTECTION OF YOUR PERSONAL DATA?
Entering data on our website is secured by means of a Secure Server using an SSL certificate. SSL stands for Secure Sockets Layer which means that a secure layer is placed between a server and an internet browser so that the data are protected. As a result, the information you enter on our website cannot end up in the wrong hands. You can see for yourself whether the website on which you intend to enter something is indeed secure, by checking to see if the url starts with "https://".
For the rest, we use careful security procedures to protect the processed data, for example to prevent unauthorised access to these data. Although we take all possible measures to this end, we can never guarantee 100% security for the transmission of data via the internet or email.
CAN THE PRIVACY STATEMENT BE CHANGED?
Yes, it can. We reserve the right to amend our privacy statement at any time that we deem that appropriate. You can find the latest privacy statement on www.PaanZEE.nl. We recommend that you regularly consult this privacy statement so that you are aware of these changes. You will always see the date of the last update here.
This privacy statement was last updated on 1 August 2019.
HOW DO I GET IN TOUCH WITH PaanZEE?
PaanZEE takes the protection of your data seriously and takes appropriate measures to prevent misuse, unauthorised access, unwanted disclosure and unauthorised changes. If you feel that your data are not properly protected or if, in your opinion, there are indications of misuse, please contact us by sending an email to privacy@PaanZEE.nl. Please clearly state your observations in your email and when this occurred. Be as specific as possible here, so that we can handle your complaint as quickly as possible.
Via the same email address, you can submit a request to us to send you a digital copy of the personal data that we have about you. Where the request is clearly unfounded or excessive, or if we provide additional copies of previously provided information, we will be entitled to request a reasonable fee. You can also submit a request for the rectification and/or erasure of your personal data via this email address.
This complaint and request procedure is subject to Article 10.5 and further of our General Terms and Conditions, whereby we will respond within 4 weeks to your complaint or request. If you have any questions or complaints about privacy, you also have the right to contact the competent regulator: Privacy Information and Reporting Desk (Informatie- en Meldpunt Privacy) of the Dutch Data Protection Authority.